Sheila Mulrennan
Sheila Mulrennan is a business author and journalist who regularly contributes articles on Management and Personal Development to leading
business publications. Visit www.professionaldevelopment.ie
Articles by this Author
A Management Course And The Things You Need to Keep in Mind
- By Sheila Mulrennan
- Published 07/11/2008
- Business Management
- Unrated
The best way to know which management course to take is to make your own skills inventory.
Customer Service Course at Its Simplest
- By Sheila Mulrennan
- Published 07/2/2008
- Personal Development
- Unrated
Customer service is a process whereby a representative of a company provides services or products to a customer in a satisfying manner. Undergoing a course on customer service can drastically change the direction your business is going. It increases customer satisfaction and in the long run yields customer loyalty.
