Kevin Stirtz
Kevin Stirtz is the Amazing Service Guy. He is a customer service speaker and trainer who helps companies increase revenue and profits by delivering Amazing Service. Kevin has spoken to thousands of people across the USA and in Europe about how to improve customer service. Get a free copy of Kevin's Amazing Service Toolkit at: http://amazingserviceguy.com
Articles by this Author
Six Step to Improve Customer Service Right Now
- By Kevin Stirtz
- Published 08/15/2008
- Business Management
- Unrated
We get a lot of advice about how to deliver great customer service Many of the tips are reminders of what we already know (but we occasionally forget)
Get More Customers by Sending the Right Message
- By Kevin Stirtz
- Published 08/15/2008
- Business Management
- Unrated
I had a meeting at one of the newer hotel restaurants in my area It’s a nice 4 star hotel - very well designed and decorated
What Do Customers Really Want? Survey Reveals the Truth
- By Kevin Stirtz
- Published 08/15/2008
- Business Management
- Unrated
It’s a question we should always ask and yet we often find so difficult to answer How an organization handles this question (and the answers) will determine its ultimate success
Remember to Have Fun
- By Kevin Stirtz
- Published 08/15/2008
- Self Help
- Unrated
Too often we get so busy and focused managing our businesses that we forget life is supposed to be fun I’m as guilty of this as anyone
Forget Who Your Customers Are. Focus on What They Want
- By Kevin Stirtz
- Published 08/14/2008
- Business Management
- Unrated
It seems whenever we talk about finding and targeting our customers, we focus on who they are Are they young, old or middle aged
Are You All In?
- By Kevin Stirtz
- Published 08/14/2008
- Business Management
- Unrated
I was at a meeting last week where a man I respect used the term “all in” He used it in a relevant, powerful and eloquent way
How to Handle Customer Complaints
- By Kevin Stirtz
- Published 08/14/2008
- Business Management
- Unrated
Fifteen years ago I had a complaint at a very well known Italian restaurant in Minneapolis I still remember how badly the employee responded to my concern
Four Things Airlines (Or Any Company) Can Do to Improve Customer Service
- By Kevin Stirtz
- Published 08/14/2008
- Business Management
- Unrated
Poor customer service from airlines is legendary It’s cliche
Foolish Consistency Is The Hobgoblin Of Poor Service
- By Kevin Stirtz
- Published 08/14/2008
- Business Management
- Unrated
With apologies to Ralph Waldo Emerson for paraphrasing his quote , here’s an easy way to make your company stand out from the rest, in a good way or in a bad way
It’s called consistency
Six Steps to More Loyal Customers
- By Kevin Stirtz
- Published 08/13/2008
- Business Management
- Unrated
We all know it’s important to have loyal customers But do you know how important it is
Customer Service Expert Offers 5 Steps to More Job Security
- By Kevin Stirtz
- Published 08/13/2008
- Business Management
- Unrated
Remember, in tough times it’s even more important for companies to make their customers happy, so they keep coming back
That’s the foundation of building your own job security
Did Starbucks Stumble on Service?
- By Kevin Stirtz
- Published 08/13/2008
- Business Management
- Unrated
The buzz in the world of coffee these days is not being produced by caffeine intake It’s generated by the swirl of news reports and comments about Starbucks plans to close over 600 stores
Top Ten Customer Service Tips for the 2008 Republican National Convention
- By Kevin Stirtz
- Published 08/13/2008
- Business Management
- Unrated
The economic impact an event like the Republican National Convention has on a host city is tremendous But if the event is done extremely well, the benefits can go on for years
Amazing Customer Service Means Focusing on What Your Customer Wants, Not What You Want
- By Kevin Stirtz
- Published 08/13/2008
- Business Management
- Unrated
Too often I hear people give bad advice to others about how to talk with new potential clients Rather than focus on what the customer is trying to accomplish now, they try to get their foot in the door for a long-term relationship with the company
